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AbidForge
Legal

Refund & Cancellation Policy

How refunds, cancellations and returns work for AbidForge services.

Last updated: October 2026

Digital services, no physical returns

AbidForge sells software and services delivered online. We do not ship physical goods, so there are no product returns or exchanges.

Subscriptions

  • You can cancel a subscription at any time by emailing us. Cancellation stops future billing and your access continues until the end of the period you have already paid for.
  • If you are not satisfied, you can ask for a refund within 7 days of your first payment. We will refund the full amount if the product did not work as described and we could not fix the problem.
  • After the first 7 days, payments for a period already started are not refundable, but you will not be charged again once you cancel.

Custom software projects

  • Projects are billed in milestones agreed in the quote.
  • If we do not deliver a milestone as agreed, you are entitled to a refund of the payment for that milestone.
  • Payments for work that has already been delivered and accepted are not refundable.
  • If you cancel a project midway, you pay for the work completed up to that point, and any unused advance is refunded.

Duplicate or failed payments

If you are charged twice or a payment goes through but the service is not activated, email us with your payment reference. We will correct it or refund the extra amount.

How to request a refund

Email us with your name, the email used for the order and the payment reference or invoice number. We will reply within 2 working days.

Approved refunds are sent back to the original payment method or account. Depending on the payment provider and your bank, it can take 7 to 10 working days to appear.

Contact us

Questions, complaints or requests about this page can be sent to us at any time.

WhatsApp:
+92 312 6209596
Support hours:
Monday to Saturday, 10:00 AM to 6:00 PM (PKT)